Yes, the Internet brings new realities, and must be counted. I was invited to comment on the letter of the tourist. Keenly aware that the negative sinks into the soul of the reader is much stronger than the constructive position, I nevertheless venture to engage in polemics.
The first and most important thing. This hurt the tourist, the tourist dissatisfied, and I accept it as a “puncture” of our system. If the letter of claim had no basis, I would not respond to such a vitriolic and spiteful message. Is reason to be dissatisfied. Of the blame for what happened lies with the managers of the firm “Uzbekistan” – one of the companies belonging to the time in the system chain stores Discounted stays. In this case, the girl was able to notice that the validity of the passport of the tourist ends, and tell you. I sincerely apologize.
I do not accept the charges at the prices – a tourist would not come into the office, not whether our prices are flawless. A story about technology, as we do this, take a long time. I will not tell who, what and who buys. You get a Uzbekistan – tours is not at the creamery, and a VCR SONY – not in Japan. This is a market, it is composed always optimal. Somebody does not like the manager rolls his eyes (flirting, perhaps, or a tourist it seemed to), someone may not like the age and sex of our lawyer, but I like it here, because it works well. Someone is proud that does not fly charters, but 95% of Turkish traffic is charter flights. Let’s drop the anger and consider the merits.
The tourist expired passport, he buys a round, manager, usually with vacation, does not notice this fact. On the tourist route “wrap”.
View two of the case – legal and fairly.
Legal side. Links to articles of the laws will not lead, but will try to bring the main provisions of the reader.
Contract with tourists is a public contract. Not in the sense that it interprets as a tourist, but in the sense that regardless of skin color, religious beliefs, likes or dislikes, we do not have the right to refuse to serve a potential customer. And even regardless of what his passport. To avoid misunderstandings in the text of the treaty which was signed when buying a tourist tour, included a paragraph imposing on the customer’s responsibility to monitor the status of their documents. Emphasize – his! Not those who provided the travel agency (ticket, voucher, insurance policy, a memo).
Furthermore. At the firm of Uzbekistan which at that time was a chain of shops Discounted vouchers, filed a lawsuit. Circumstances were such that we could not send a lawyer who was on a business trip. The judge went one-sided and that the rules are not suitable to the situation by requiring travel agency to make a return tour price. Uzbekistan the money does not pay. Can not. He stopped work. But what is remarkable “Network Store Discounted vouchers” – so is the fact that we have a responsibility to those who offer to use our name. Whether a lawsuit filed today, we would have every chance to prove that the blame for the inability to perform the tour lay with the tourists, but the court has already entered into legal force, and after a series of procedures that we will not alleviate this particular tourist, “Network: “shall be awarded to make the payment.
Decision on equity. When a passenger buys a ticket to the Ukraine in the railway ticket offices, ticket discharged him. If the passport has expired, the customs have a problem. Will the passenger in the head to shift the blame on the railway cashier? Of course not. But the tourist market – special. Reputation is worth the money. And for inattention officer who is not prompted tourists that the passport at the time of departure is overdue, I am personally ready to accept responsibility. Responsibility, liability equal to the tourist. That is, divide the loss in half. This is my suggestion. But you have another option – after a series of procedures to get the full amount. Why is that – indicated in the preceding paragraph.
The choice is yours.
